FAQs
Do You Have Questions?
When your furry friend isn’t feeling well, the last thing you need is confusion and uncertainty. That’s why we’ve put together a list of the most frequently asked questions to help you navigate your visit to our animal hospital, from the time you decide to visit us, until the time you leave our facility.
First Visit / Appointments / Payments
No. We only treat dogs and cats who are experiencing some sort of health issue, trauma, or emergency.
Yes, we accept pet insurance, but require direct payment for services at the time of discharge. Our front desk will assist with the necessary paperwork to help you receive reimbursement from your insurance provider.
Yes, Case Animal Hospital accepts all major credit cards, in addition to debit cards, cash, and financing options like CareCredit and Scratchpay. They also accept Cherry for payment plans. Payment is expected at the time of service, which may include a deposit, with the balance due upon discharge.
Yes. There are two CASE Hospitals, both located in Orange County, California.
CASE Hospital Anaheim
1400 N Burton Pl,
Anaheim, CA 92806
CASE Hospital Mission Viejo
26012 Marguerite Pkwy
Suite O
Mission Viejo, CA 92692
If your pet needs specialty care, appointments are typically made through a referral from your primary care veterinarian. If your pet is experiencing an emergency, no appointment is necessary. CASE Animal Hospital Anaheim is open 24 hours a day, 7 days a week to provide immediate care when your pet needs it most.
For new patients, we recommend completing your new patient forms prior to arrival to make check-in smooth and efficient. Please bring any relevant medical records, including X-rays, lab results, a current medication list, and referral notes from your veterinarian. Having this information helps our specialists provide the most accurate and timely care.
Your primary veterinarian plays an essential role in your pet’s long-term health. We work closely with referring veterinarians to ensure seamless communication and continuity of care. After diagnosis or treatment at CASE, we coordinate with your primary vet so your pet can continue receiving consistent follow-up and preventive care.
CASE Animal Hospital uses a collaborative, team-based approach. Depending on your pet’s needs, care may involve emergency veterinarians, board-certified specialists in areas such as neurology or cardiology, skilled veterinary technicians, and trained support staff. Every member of our team is dedicated to providing compassionate, expert care.
Signs such as difficulty breathing, severe vomiting or diarrhea, collapse, trauma, seizures, sudden weakness, or significant pain should be treated as emergencies. If you are unsure, it’s always safest to seek immediate evaluation. Our 24/7 emergency veterinary team in Anaheim is equipped with advanced in-house diagnostics to quickly assess and stabilize your pet when every minute matters.
Emergency / Urgent Care
A pet emergency includes any sudden or severe symptoms such as difficulty breathing, seizures, collapse, uncontrolled bleeding, trauma, inability to urinate, persistent vomiting or diarrhea, severe pain, or sudden weakness or paralysis. If you’re unsure, it’s always safest to seek emergency care right away.
No appointment is needed. Our emergency team is available 24/7 to evaluate pets as soon as they arrive. Patients are prioritized based on medical urgency to ensure the most critical cases receive immediate attention.
If your pet is injured or unstable, handle them as gently as possible and transport them immediately. Do not give food, water, or medications unless instructed. If safe to do so, bring any relevant medical records or medications, but do not delay care to gather them.
Visit length varies depending on your pet’s condition and required treatment. Some pets may be stabilized and discharged the same day, while others may need ongoing monitoring or hospitalization. Our team will keep you informed throughout the process.
Yes. With your permission, we communicate with your primary care veterinarian to share exam findings, diagnostics, and treatment plans to ensure continuity of care once your pet is discharged.
Absolutely. We provide 24/7 monitoring and critical care for pets who require hospitalization. Our medical team continuously monitors vital signs and comfort, adjusting treatment as needed throughout the day and night.
Costs vary based on your pet’s condition, diagnostics, and treatment needs. After an initial assessment, we will review recommended care and provide an estimate before proceeding whenever possible. Our goal is to be transparent while prioritizing your pet’s safety and comfort.
Neurology / Neurosurgery
Pets experiencing seizures, weakness, balance issues, abnormal movements, confusion, or persistent neck or back pain should be evaluated by a veterinary neurologist.
Veterinary neurology is a specialized field focused on diagnosing and treating diseases of the brain, spinal cord, nerves, and muscles in animals. It requires advanced training beyond general veterinary medicine.
Many neurological conditions can be treated or managed successfully. While some conditions are not curable, early diagnosis and appropriate care can significantly improve comfort and quality of life.
No. Many conditions respond well to medical management alone. Surgery is recommended only when it is expected to offer meaningful benefit.
Yes. We collaborate closely with referring and primary care veterinarians to ensure coordinated, informed care throughout treatment.
Yes. As with any surgery involving the brain or spinal cord, there are risks, including infection, bleeding, anesthesia complications, or changes in neurological function. These procedures are only recommended when the potential benefits clearly outweigh the risks. Advanced imaging, specialized surgical techniques, and continuous monitoring are used to reduce complications as much as possible. Your veterinary neurologist or neurosurgeon will review all risks and options with you before moving forward.
Success rates for veterinary neurosurgery are generally very good and depend on the condition being treated, its severity, and how quickly care begins. For many common neurological conditions, success rates range from 70% to over 90%, especially when surgery is performed early and followed by proper recovery care. Many pets experience improved comfort, mobility, and quality of life after treatment.
Internal Medicine
A veterinary internal medicine specialist diagnoses and medically manages complex diseases affecting internal organs and body systems. They often handle cases involving chronic illness, unclear diagnoses, or conditions requiring advanced testing.
A veterinary internal medicine specialist diagnoses and medically manages complex diseases affecting internal organs and body systems. They often handle cases involving chronic illness, unclear diagnoses, or conditions requiring advanced testing.
Most internal medicine cases are managed medically rather than surgically. When surgery is needed, our specialists collaborate closely with surgical teams to ensure coordinated care.
Testing may include advanced imaging such as ultrasound or endoscopy, laboratory diagnostics, biopsies, and minimally invasive procedures designed to reach a diagnosis with minimal stress to your pet.
Yes. Many internal medicine conditions can be successfully managed with ongoing monitoring, medication, nutritional support, and lifestyle adjustments to help pets live comfortable, fulfilling lives.
Oncology / Cancer
Yes. Many types of cancer in pets are treatable, and some can be managed successfully for long periods. Advances in veterinary oncology have significantly improved outcomes and quality of life.
Most pets tolerate cancer treatment much better than humans do. Side effects are closely monitored, and treatment plans are adjusted to keep pets comfortable and happy.
Absolutely. Our oncology team works closely with your primary care veterinarian to ensure coordinated, seamless care and clear communication.
No. Cancer treatment may include medical therapy, supportive care, monitoring, or collaboration with surgery or other specialties. Not every pet requires chemotherapy.
Yes. Your wishes and your pet’s quality of life are always respected. We support both active treatment and palliative care approaches.
Surgery / Procedures
Surgery may be recommended to treat, diagnose, or improve a condition that cannot be managed with medication alone. Your veterinarian will explain the reason and expected outcome.
Yes. Modern anesthesia is very safe and tailored to your pet’s age, health, and needs, with continuous monitoring throughout the procedure.
Pre-surgical testing often includes blood work and imaging to ensure your pet is healthy enough for anesthesia and surgery.
You’ll receive instructions such as fasting before surgery and adjusting medications if needed. Following these helps reduce risk.
Surgery time varies based on the procedure. Your care team will review expected timing with you in advance.
Most pets go home with pain medication, activity restrictions, and aftercare instructions. Follow-up visits may be recommended.
Costs depend on the procedure and care required. An estimate is typically provided before surgery so there are no surprises.
Cardiology / Hearth Health
A veterinary cardiologist diagnoses and treats heart conditions in dogs and cats. At CASE Animal Hospital Anaheim, our specialists evaluate heart murmurs, arrhythmias, and heart disease, then create personalized treatment plans to support your pet’s long-term health.
Coughing, rapid breathing, weakness, fainting, or reduced stamina may signal a heart issue. If you notice these symptoms, a cardiology consultation can provide answers and peace of mind.
If your veterinarian detects a heart murmur or irregular heartbeat, or if your pet has coughing, fainting, low energy, or breathing changes, it’s a good time to schedule a cardiology evaluation. Early assessment can improve outcomes.
Your pet may receive an echocardiogram (heart ultrasound), ECG, and blood pressure check. These tests help assess heart structure and function accurately and efficiently.
Yes. Most cardiac tests are non-invasive and painless. Echocardiograms and ECGs typically do not require anesthesia, and pets are closely monitored to ensure comfort.
Many heart conditions can be successfully managed with medication and monitoring. With expert care from CASE’s cardiology team, pets often maintain a good quality of life.
Ophthalmology / Eye Health
Yes. Certain eye conditions, high blood pressure, retinal issues, glaucoma, or neurological problems can lead to rapid or even sudden vision loss in dogs and cats. Because timing is critical, immediate evaluation at CASE Animal Hospital Anaheim is strongly recommended. Early diagnosis can sometimes preserve vision and prevent further damage.
Many eye diseases are uncomfortable or painful, even if your pet does not show obvious signs. Squinting, redness, excessive tearing, pawing at the eye, or light sensitivity can indicate discomfort. Prompt treatment not only protects vision but also relieves pain and improves your pet’s quality of life.
Treatment depends on the diagnosis and severity. Some conditions, like early glaucoma, may be managed with medication and close monitoring. Cataracts and advanced glaucoma may require surgical intervention or specialty care. Our team will explain all available options and guide you through the best course of action for your pet.
Yes. CASE Animal Hospital Anaheim provides emergency care for acute eye trauma, ulcers, scratches, and sudden vision changes. Our emergency and specialty teams work closely together to quickly assess the injury, relieve pain, and stabilize the eye to protect vision whenever possible.
Cloudiness, redness, discharge, squinting, swelling, bumping into objects, or behavior changes can all signal an eye problem. If you notice anything unusual, it’s best to schedule an evaluation. Early detection often leads to simpler, more successful treatment.
Most eye examinations are gentle and non-invasive and do not require sedation. However, if your pet is in pain or very anxious, mild sedation may be recommended to ensure a safe, thorough exam. Your pet’s comfort and safety are always our priority.
Yes. Some dog and cat breeds are genetically predisposed to conditions like cataracts, glaucoma, or corneal ulcers. If your pet is a higher-risk breed, routine eye evaluations can help detect issues early and prevent complications.
Regular veterinary checkups, prompt attention to eye changes, and managing underlying health conditions such as diabetes or high blood pressure are key to maintaining healthy vision. Our team at CASE Animal Hospital Anaheim can help you develop a proactive plan to support your pet’s long-term eye health.
Imaging / X-rays / CT Scans / MRI
Veterinary imaging is a way for our doctors to see inside your pet’s body without surgery. If your cat or dog is limping, in pain, vomiting, experiencing neurological symptoms, or showing unexplained changes in behavior, advanced imaging such as digital X-rays, ultrasound, CT scans, or MRI can help identify the underlying issue quickly and accurately.
Yes. Advanced imaging at Case Animal Hospital Anaheim is performed using modern, carefully calibrated equipment designed specifically for veterinary medicine. Digital radiography and CT scans use low, controlled doses of radiation, while ultrasound and MRI do not use radiation at all. Your pet’s safety is always our top priority.
We take every step to ensure your pet is calm and comfortable. Some imaging procedures, like digital X-rays, are quick and minimally stressful. For more detailed scans such as CT or MRI, mild sedation or anesthesia may be recommended so your pet remains still and relaxed. Our team closely monitors your pet the entire time.
No, imaging itself is not painful. These diagnostic tools simply capture images of internal structures. If your pet is already sore or injured, we handle them gently and use supportive positioning to minimize discomfort during the procedure.
Basic imaging such as digital radiographs can often be completed in minutes. More advanced studies like CT scans or MRI may take longer, especially if sedation is required. Our team will explain the process ahead of time so you know what to expect.
Advanced imaging provides clear, detailed information about what is happening inside your pet’s body. By accurately identifying fractures, organ abnormalities, neurological issues, or internal disease, our veterinarians can recommend the most effective treatment plan — whether that involves medication, surgery, or ongoing management — leading to better outcomes for your cat or dog.
Anesthesia / Pain Management
Yes. At CASE Animal Hospital Anaheim, anesthesia is carefully tailored to your pet’s age, breed, health status, and procedure type. Our experienced veterinary team uses modern anesthetic protocols and advanced monitoring equipment to maximize safety at every step.
Your pet is continuously monitored throughout the procedure, including heart rate, oxygen levels, blood pressure, temperature, and breathing. A dedicated team member focuses solely on anesthesia monitoring to ensure your pet remains stable and comfortable.
No. Our anesthesia and pain management protocols are designed to prevent pain before it starts and control it afterward. We use a multi-modal approach, combining medications and techniques to keep your pet as comfortable as possible during recovery.
Before any procedure, we perform a thorough physical exam and may recommend pre-anesthetic bloodwork. This allows our veterinarians to identify any underlying concerns and customize the safest, most appropriate anesthesia plan.
After surgery, your pet is closely monitored in a quiet recovery area until fully awake. We continue pain management as needed and provide clear instructions to ensure a smooth, comfortable recovery at home.
Senior pets and those with medical conditions can often safely undergo anesthesia with proper planning. Our team adjusts protocols, monitoring, and pain control strategies to provide an added layer of care and safety for higher-risk patients.
Dogs and Cats Helped
89,626
Areas of Expertise
Our veterinary hospital is proud to offer a wide range of services to the Anaheim community. All services are performed by out highly experienced specialists who have only one goal in mind: healing your dog or cat so that they can come back home.
- 24/7 Emergency Care
- Critical Care
- Urgent Care
- Neurology
- Neurosurgery
- Internal Medicine
- Oncology
- Surgery
- Advanced Imaging
- Cardiology
- Anesthesia
- Stereotactic Brain Biopsy
- Ophthalmology
- Pain Management
Need to See a Vet?
Get in Touch or Call 657-999-1150
CASE Animal Hospital
1400 N Burton Pl
Anaheim, CA 92806
657-999-1150
Office Hours
Monday through Sunday
Open 24 Hours a Day
